Privacy Policy

• To answer your inquiry and contact you about the property or service you asked about.
• To keep a record of inquiries in our customer database, so that if you contact us again we can continue where we left off.
• To improve the website and understand which properties people look for.

We do not sell, trade or rent your personal information, and we do not use it for unrelated marketing without your consent. You may visit the website without giving us any personal information; we only receive it when you choose to send a form.

• Our team: inquiries go to Lemontree’s management, who may forward them to the Lemontree agent handling the property.
• Service providers that run our systems: our customer database (Zoho CRM), email delivery, website hosting and security, and website analytics. They may only use your information to provide their service to us.
• When required by law, for example a lawful order from a court or government agency.

Some of these providers store data outside the Philippines. We use providers that protect personal information to a standard comparable to the Data Privacy Act.

The website keeps its copy of each inquiry for 3 years, then deletes it. Records in our customer database are kept while we have a business relationship with you or as required by law, and you may ask us to delete them (see section 7).

The website uses cookies that are needed for it to work, and, with your consent, analytics cookies that tell us how the site is used. You can change your choice at any time from the cookie notice. You can also set your web browser to refuse cookies or to alert you when cookies are being sent; if you do, some parts of the website may not work properly.

Under the Data Privacy Act you have the right to be informed, to access your personal information, to object, to have it corrected or erased, to data portability, and to claim damages. To use any of these rights, email us at [email protected]. If you are not satisfied with our answer, you may file a complaint with the National Privacy Commission (privacy.gov.ph).

We use appropriate data collection, storage and processing practices and security measures to protect personal information against unauthorized access, change, disclosure or destruction: secure connections (HTTPS), restricted access to our systems, and providers with recognized security practices. No system is completely secure, so please do not send sensitive information through the website.

We may update this policy from time to time. The date at the top shows when it last changed, so please check this page now and then.

For questions about this policy or your personal information, or to use your rights, call or message us at +63 939 930 2858 or email us at [email protected].